Service Providers

 

Redo Policy

We understand that occasionally guests will leave unhappy with their hair or service, and in the event a guest wants to return to the salon for a service improvement we always offer the following:

  • Return to their previous service provider, or the first available service provider

  • A credit for their next service to the salon if they are unable to return right away

  • A refund if they are so unhappy they do not wish to return

Redos are typically preformed within two weeks of the original appointment, however occasionally there are extenuating circumstances.

Redo reports are made at the time of the guests complaint, and are available to the original service provider by request.

Service Schedule Requirements

Service schedules are subject to station and salon availability.

  • Each service day must include at least 8 hours on the schedule.

  • Stylists who work less than 3 service days or less than 24 hours in a work week may be subject to a station change, or station sharing.

  • Service providers who work less than 8 hours a day and less than 30 hours in a work week, will lose health insurance eligibility.

Employee Services

All Tangerine employees are privileged to discount on Aveda hair services and products.

Employee Services take place on a Monday, Tuesday or Wednesday. These appointments cannot be prebooked. Must be approved by the service provider. Services should be booked as efficiently as possible and not include extra time for styling or luxury add ons.

Orientation