Service Promise

TO BE OUR BEST, WE HAVE TO DO OUR BEST. EVERYDAY.

• I promise to learn and greet each guest by name

• I promise to greet clients before they greet me

• I promise to care about our clients time they have devoted to us and therefore will make that time efficient and enjoyable

• I promise to communicate with each client with eye contact, a smile and our customer service vocabulary

• I promise to gain complete knowledge of both Tangerine and Aveda, so that I can answer questions and/or solve challenges the moment they arise

• I promise to always evaluate my own as well as my peers customer service

• I promise to create an “above and beyond” atmosphere

• I promise to fulfill all of Tangerine and Aveda’s systems, rituals and guidelines so that each guest receives the best possible care and service

• I promise to never say no, but to always give options.